Responsible Gaming — bajeliv Bangladesh

At bajeliv, responsible gaming is not a compliance checkbox — it is a core value that shapes every feature we build, every policy we enforce, and every interaction we have with our players. We are committed to providing a safe, transparent and enjoyable gaming environment for adults in Bangladesh who choose to play with us. Our platform offers cricket betting, live casino games, slots, and fishing games, and we recognise that for most players these are a source of entertainment. However, we also recognise that gambling can become harmful for some individuals, and we take that risk seriously.

This page outlines the responsible gaming programme at bajeliv in full. It covers our age restriction policy, the tools available to you as a player, guidance on recognising problematic gambling behaviour, external support resources, and how to contact our dedicated Safer Gaming team. We encourage every bajeliv player to read this page and make use of the protections available to them.

              Core principle: Gaming at bajeliv is intended for adults aged 18 and above who are playing for entertainment within their financial means. It is never intended as a source of income, a way to recover losses, or a solution to financial difficulties.
            

1. Our Commitment to Responsible Gaming

bajeliv operates a responsible gaming programme that is active at every level of the platform. From the moment you register an account to every session you play, our systems are monitoring for signs of harmful behaviour and our tools are available to help you stay in control. Our responsible gaming commitments include:

Strictly enforcing an 18+ age verification policy — no underage player will be permitted to open or operate an account on bajeliv.
Providing players with clear, accessible tools to set deposit limits, session time limits, loss limits and cooling-off periods directly from their account dashboard.
Offering a robust self-exclusion programme for players who feel they need a longer break from gaming.
Training our customer support team to identify and sensitively assist players who may be displaying signs of problem gambling.
Never marketing to players who have self-excluded or who have flagged concerns about their gaming behaviour.
Providing clear links to independent support organisations and helplines available to Bangladesh players.
Maintaining a Reality Check feature that reminds players of the time and money spent during a session at regular intervals.

2. 18+ Age Restriction Policy

bajeliv operates a strict 18+ age policy. Gambling is an activity intended exclusively for adults. Access to real-money games, betting markets and casino products on bajeliv is prohibited for anyone under the age of 18. This policy is non-negotiable and is enforced at every stage of the player journey.

Age Verification at Registration

When you register a bajeliv account, you are required to confirm that you are 18 years of age or older. Prior to your first withdrawal, we require formal KYC (Know Your Customer) verification, which includes proof of your date of birth via a government-issued document such as a National Identity Card (NID) or passport. Accounts where the player is found to be under 18 will be closed immediately and any funds returned in line with our Terms & Conditions.

Protecting Minors

If you share a device or household with minors, we strongly recommend taking the following precautions to prevent underage access to bajeliv:

Never share your bajeliv username, password or account details with anyone, including family members.
Always log out of your bajeliv account when you finish your gaming session, especially on shared devices.
Use device-level parental control software to restrict access to online gambling sites for younger household members.
Store any printed account credentials or payment information securely out of reach of minors.

Important: If you suspect a minor has accessed a bajeliv account, contact our support team immediately at support at bajeliv. We will investigate and take appropriate action without delay.

3. Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to identify in yourself. It is characterised by an inability to control the urge to gamble despite negative consequences to your finances, relationships, work or mental health. The following signs may indicate that gambling has moved beyond entertainment and become a problem.

Warning Signs to Watch For

Spending more money on gambling than you originally intended or can afford.
Chasing losses — continuing to gamble in an attempt to recover money you have already lost.
Lying to family members or friends about how much time or money you spend on gambling.
Neglecting work, education, family responsibilities or personal health because of gambling.
Feeling anxious, restless or irritable when you are not able to gamble.
Borrowing money, selling possessions or taking on debt to fund gambling activity.
Using gambling as a way to escape stress, depression, anxiety or personal problems.
Repeatedly trying and failing to cut back or stop gambling.

If you recognise any of the above signs in yourself or in someone you know, we encourage you to take action immediately. Use bajeliv's self-exclusion or account limit tools, speak to our Safer Gaming team, or contact an independent support organisation listed in the Support Resources section of this page.

Quick Self-Assessment — Ask Yourself:

Do I gamble more than I plan to, or for longer than I intended?

Have I ever gambled with money needed for rent, food or bills?

Do I feel the urge to gamble more after a big win or a loss?

Have I hidden my gambling from family or friends?

Do I feel restless or irritable when I try to stop gambling?

Have I borrowed money or sold items to fund gambling?

If you answered yes to two or more of these questions, we recommend speaking to our Safer Gaming team or contacting an independent support organisation.

4. Player Protection Tools

bajeliv provides a comprehensive suite of responsible gaming tools that you can activate and adjust at any time from your account settings. These tools are designed to help you maintain full control over your gaming activity.

Tool	What It Does	Available Periods
Deposit Limit	Caps the total amount you can deposit within a set period. Cannot be increased without a cooling-off delay.	Daily / Weekly / Monthly
Loss Limit	Stops you from losing more than a set amount in BDT within a defined period. Account activity is paused once the limit is reached.	Daily / Weekly / Monthly
Session Time Limit	Automatically logs you out of bajeliv after a session reaches your chosen duration.	1 hr / 2 hrs / 4 hrs / Custom
Reality Check	Displays a pop-up reminder showing your session duration and net win/loss at regular intervals during play.	Every 30 / 60 / 90 minutes
Cooling-Off Period	A short-term break from gaming (shorter than full self-exclusion). Account is suspended for the chosen duration.	24 hrs / 48 hrs / 7 days / 30 days
Self-Exclusion	A longer-term suspension of your account. Cannot be reversed during the exclusion period. See section 5 for full details.	3 months / 6 months / 1 year / Permanent

To activate any of the above tools, log in to your bajeliv account and navigate to Account Settings → Responsible Gaming. All limit reductions take effect immediately. Limit increases are subject to a mandatory 24-hour cooling-off period before they come into force, giving you time to reconsider.

              Tip: Setting a monthly deposit limit equal to your comfortable entertainment budget when you first open your account is one of the most effective ways to ensure gambling remains enjoyable and within your means throughout your time on bajeliv.
            

5. Self-Exclusion Programme

Self-exclusion is the most powerful responsible gaming tool available on bajeliv. When you self-exclude, your account is suspended for the duration you select and you will not be able to log in, deposit, wager or receive any marketing communications from bajeliv during that period. Self-exclusion is irrevocable for its full duration — it cannot be shortened or reversed once activated.

How to Self-Exclude on bajeliv

Log In to Your Account

Access your bajeliv account using your registered credentials. If you are unable to log in, contact our support team directly and they will process the self-exclusion on your behalf.

Go to Responsible Gaming Settings

Navigate to Account Settings and select the Responsible Gaming section. You will find the self-exclusion option alongside all other player protection tools.

Choose Your Exclusion Period

Select a self-exclusion duration: 3 months, 6 months, 1 year, or permanent exclusion. We recommend choosing a duration that allows adequate time for reflection and, if needed, professional support.

Confirm and Activate

Confirm your choice. Your account will be suspended immediately. Any pending withdrawals will be processed to your registered payment method (bKash, Nagad, Rocket or bank account) within the standard processing window.

Seek Additional Support

Self-exclusion from bajeliv alone may not be sufficient if problem gambling is a concern. We strongly encourage you to also contact an independent support organisation (see Section 6) and consider speaking to a counsellor or healthcare professional.

Please note: After a self-exclusion period expires, your account will not automatically reactivate. You must contact our support team and complete a reactivation request, which includes a mandatory responsible gaming review call with a member of our Safer Gaming team.

6. Support Resources & Helplines

If you feel that gambling has become a problem for you or someone close to you, reaching out for support is the most important step you can take. The following independent organisations provide free, confidential advice and assistance to people affected by problem gambling. All services listed below are accessible to players in Bangladesh.

Gamblers Anonymous: An international fellowship of men and women who share their experience, strength and hope with each other in order to recover from a gambling problem. Visit www.gamblersanonymous.org for meeting schedules and online resources.
GamCare: A leading provider of information, advice and support for anyone affected by problem gambling. GamCare operates a free helpline and online chat service. Visit www.gamcare.org.uk for resources accessible internationally.
BeGambleAware: An independent charity that provides free information, advice and tools to help people make informed decisions about gambling. Visit www.begambleaware.org for self-help tools and support pathways.
National Mental Health Helpline (Bangladesh): For players in Bangladesh experiencing mental health difficulties related to gambling, the Kaan Pete Roi helpline provides emotional support in both English and Bengali. Contact details are available via the Directorate General of Health Services (DGHS) Bangladesh.
bajeliv Safer Gaming Team: Our own in-house team is available 24/7 via live chat on the platform or by email at support at bajeliv. All responsible gaming conversations are treated with complete confidentiality.

              Remember: Asking for help is a sign of strength, not weakness. Our support team will never judge you for raising a responsible gaming concern — we are here to help, not to retain your business at the expense of your wellbeing.
            

7. Tips for Safe Play

The vast majority of bajeliv players enjoy gaming as a safe and entertaining leisure activity. The following practical guidelines help keep it that way. We recommend bookmarking this list and reviewing it periodically.

Set a budget before you play and stick to it. Decide how much you are comfortable spending as entertainment — treat it the same way you would a cinema ticket or a restaurant meal. Never gamble with money you cannot afford to lose.
Set a time limit for each session. Use the bajeliv session timer to log yourself out automatically. Avoid playing for extended periods without a break.
Never chase losses. If you have reached your budget for the day, stop playing. Trying to win back money you have lost is one of the most common paths to problem gambling.
Do not gamble under the influence of alcohol, medication or any substance that affects your judgement and decision-making.
Take regular breaks. Step away from the screen, get some fresh air, and return only when you feel calm and clear-headed.
Keep gaming in perspective. The house always has a mathematical edge. Wins are possible but not guaranteed. Treat gaming as entertainment, not as an investment or income stream.
Avoid gambling when stressed, upset or depressed. Emotional gambling tends to lead to poor decisions and increased risk of loss. If you are going through a difficult time, bajeliv is not the right place to seek relief.
Keep your account details private. Never share your username or password with another person. Do not allow others to gamble using your account — this is a breach of our Terms & Conditions and puts both you and others at risk.
Review your gaming history regularly. Your bajeliv account dashboard shows a full record of your deposits, withdrawals and gaming activity. Checking this periodically helps you stay aware of actual spending versus perceived spending.

8. Contact Our Safer Gaming Team

If you have a question, concern or request related to responsible gaming — whether it is activating a limit, requesting self-exclusion, reporting a concern about another player, or simply wanting to talk through your gaming habits — our Safer Gaming team is available around the clock.

Live chat: Available 24/7 directly on the bajeliv platform. Start a chat session from the support icon on any page.
Email: support at bajeliv — please include your registered username and a brief description of your concern. We aim to respond within 4 hours for responsible gaming-related enquiries.
Response guarantee: All responsible gaming requests — including self-exclusion, limit adjustments, account closure and distress notifications — are treated as priority cases and actioned ahead of general support queries.

All responsible gaming conversations are handled by trained staff and are treated as strictly confidential. Your privacy is fully protected in line with our Privacy Policy.

              Our promise to you: bajeliv will never use a responsible gaming concern as a reason to close your account without your consent. Raising a concern will not affect your standing as a player. Our goal is to support you — not to lose you.
            

Responsible Gaming at bajeliv