Privacy Policy
for bajeliv

Welcome to bajeliv. This Privacy Policy describes how bajeliv ("we", "us", "our", "the Platform") collects, processes, stores and protects the personal information you provide when you register for an account, make transactions or interact with any part of our platform. We serve players across Bangladesh and are committed to maintaining the trust you place in us when sharing your data.

This policy applies to all users of the bajeliv website, mobile browser interface and any related services we operate. By creating a player account or continuing to use the bajeliv platform after this policy is published, you acknowledge that you have read and understood its contents. This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gaming policy.

1. Information We Collect

We collect personal data from you through several different channels in the course of providing our gaming services. The categories of information we collect are described below.

1.1 Registration Data

When you create a bajeliv account, we collect the following information:

• Full legal name
• Date of birth (used to verify the 18+ age requirement)
• Email address
• Mobile phone number
• Residential address (city, district, postal code)
• Username and encrypted password
• Preferred currency (BDT)

1.2 Identity Verification (KYC) Data

To comply with our obligations under our international gaming licence and to prevent fraud and money laundering, we require identity verification before processing your first withdrawal. KYC documents we may request include:

• National Identity Card (NID) — front and back
• Passport biographical data page
• Driving licence (where applicable)
• Recent utility bill or bank statement as proof of address
• Selfie photograph for facial verification purposes
• Proof of payment method ownership (e.g., screenshot of bKash or Nagad account)

1.3 Transaction Data

We retain records of all financial transactions conducted through your account, including deposits made via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa and Mastercard. Transaction records include amounts in BDT, timestamps, payment method identifiers (masked account numbers), transaction reference numbers and processing status.

1.4 Gaming Activity Data

We collect data about your gaming behaviour on bajeliv, including games played, wagers placed, outcomes, session durations, login and logout times, bonus usage and any self-imposed limits you have set. This data is used for responsible gaming monitoring, fraud detection and service improvement purposes.

1.5 Technical and Device Data

When you access bajeliv, our servers automatically record certain technical data including:

• IP address and approximate geographic location (city/region level)
• Browser type, version and language settings
• Operating system and device type
• Referring URL and pages visited within the platform
• Session duration and clickstream data
• Cookie identifiers and similar tracking technologies

1.6 Communications Data

If you contact our support team via live chat or email, we retain records of that correspondence including the content of messages, timestamps and the resolution provided. This allows us to maintain continuity of support and improve our service quality over time.

2. How We Use Your Data

bajeliv uses your personal data for the following clearly defined purposes:

We do not use your data for automated decision-making that produces significant legal effects on you without human oversight. Where profiling is used (for example, to identify responsible gaming risk indicators), our compliance team reviews all flagged cases manually before any account action is taken.

3. Legal Basis for Processing

Our processing of your personal data rests on one or more of the following legal grounds depending on the specific activity:

• Contractual necessity: Processing required to fulfil our obligations under the Player Account Agreement, including account management, payment processing and game delivery.
• Legal obligation: Processing necessary to comply with our international gaming licence conditions, anti-money laundering (AML) requirements, and identity verification obligations.
• Legitimate interests: Processing conducted to protect the integrity of our platform, prevent fraud, ensure security, and monitor for responsible gaming concerns — provided such interests are not overridden by your rights.
• Consent: Processing for optional communications such as promotional emails and marketing messages. You may withdraw consent for marketing communications at any time by contacting our support team or using the unsubscribe mechanism in any marketing email.

4. Data Sharing & Disclosure

bajeliv does not sell or rent your personal data. We share data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.

4.1 Payment Processors

To facilitate deposits and withdrawals in BDT, we share relevant transaction data with payment service providers including bKash, Nagad, Rocket, Upay and banking partners. These providers process your payment instructions under their own privacy policies and are independently responsible for data they hold as payment processors.

4.2 Identity Verification Partners

KYC documents you submit are processed by third-party identity verification service providers who are contractually bound to use your data only for the purpose of verifying your identity on behalf of bajeliv. These providers do not retain your documents beyond the verification period unless required to do so by law.

4.3 Game Providers

Game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe and Ezugi receive a limited set of technical data (such as an anonymised player session token) necessary to deliver game content. They do not receive your full name, payment details or NID number.

4.4 Regulatory and Law Enforcement Authorities

We may disclose your personal data to regulatory bodies, law enforcement agencies or government authorities where we are required to do so by law, court order or in connection with the investigation of fraud, money laundering or other illegal activity. We will notify you of such disclosure where legally permitted to do so.

4.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business assets, your personal data may be transferred to the acquiring entity. We will provide reasonable notice before your data is transferred and becomes subject to a different privacy policy.

5. Cookies & Tracking Technologies

bajeliv uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain session security and analyse how the platform is used. The categories of cookies we use are as follows:

• Strictly necessary cookies: These are essential for the platform to function. They maintain your logged-in session, remember your language settings and protect against cross-site request forgery. These cookies cannot be disabled without breaking core platform functionality.
• Performance and analytics cookies: These collect anonymised information about how players navigate the platform — which pages are visited most, how long sessions last, and where errors occur. This data helps us improve the platform experience.
• Functional cookies: These remember your preferences such as display settings, game history and notification choices, allowing us to deliver a more personalised experience on repeat visits.
• Marketing cookies (with consent): Where you have given consent, these cookies allow us to show you relevant promotional content based on your gaming interests and activity history. You may withdraw this consent at any time.

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the bajeliv platform. Most modern browsers allow you to review, delete and block cookies on a per-site basis.

6. Data Retention

We retain your personal data for as long as your bajeliv account is active and for a further period after closure to satisfy our legal, regulatory and contractual obligations. The specific retention periods we apply are summarised below:

• Account registration data: Retained for the life of the account plus 5 years following closure, in line with standard AML record-keeping requirements under our gaming licence.
• KYC documents: Retained for a minimum of 5 years from the date of verification, or longer if required by applicable regulatory obligations.
• Transaction records: Retained for 7 years from the date of each transaction to comply with financial record-keeping obligations.
• Gaming activity logs: Retained for 3 years from the date of each session for responsible gaming monitoring and dispute resolution purposes.
• Support communications: Retained for 2 years from the date of resolution.
• Technical/device data: Retained for up to 12 months from the date of collection.

When retention periods expire, data is securely deleted or irreversibly anonymised. You may request early deletion of certain categories of data subject to the provisions of the "Your Privacy Rights" section below.

7. Your Privacy Rights

As a user of bajeliv, you hold the following rights in relation to the personal data we process about you. To exercise any of these rights, please contact our support team via live chat or email at support at bajeliv. We will respond to all valid requests within 30 calendar days.

• Right of access: You may request a copy of the personal data we hold about you, along with information about how it is used and with whom it is shared.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it.
• Right to erasure: In certain circumstances, you may request that we delete your personal data. This right is subject to overriding legal obligations such as AML record-keeping requirements, which may prevent complete deletion.
• Right to restrict processing: You may request that we temporarily halt the processing of your data while a rectification or objection request is being assessed.
• Right to data portability: Where processing is based on your consent or on a contract, you may request that we provide your data in a structured, machine-readable format.
• Right to object: You may object to processing carried out on the basis of legitimate interests, including direct marketing. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing conducted before withdrawal.

8. Data Security

bajeliv implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration or disclosure. Our security practices include:

• 256-bit SSL/TLS encryption on all data transmitted between your browser and our servers.
• Encrypted storage of all sensitive data fields including passwords (hashed using industry-standard algorithms), KYC documents and payment identifiers.
• Access controls: Personal data is accessible only to authorised personnel on a strict need-to-know basis, enforced through role-based access control systems.
• Regular security audits and penetration testing conducted by independent security professionals.
• Intrusion detection systems and real-time monitoring for anomalous access patterns or data exfiltration attempts.
• Two-factor authentication available on all player accounts to protect against unauthorised login.

Despite these measures, no internet transmission or electronic storage system is entirely risk-free. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected users promptly and take all reasonable steps to contain and remediate the incident.

9. Third-Party Services

The bajeliv platform integrates with a number of third-party service providers to deliver its full range of features. These include game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi), payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard and banking partners) and technical infrastructure providers. Each of these third parties operates under its own privacy policy and data protection framework.

bajeliv conducts due diligence on all third-party service providers before engagement and requires contractual commitments to data protection standards. We do not permit third-party service providers to use data obtained through their integration with bajeliv for any purpose other than the specific service they provide to us.

The bajeliv platform does not contain links to external third-party websites. Any apparent reference to an external brand or service (such as bKash or Nagad) is solely for the purpose of describing payment options available on our platform. We are not responsible for the privacy practices of third-party payment providers — we encourage you to review their individual privacy policies before initiating a transaction.

10. Policy Updates & Contact

bajeliv reserves the right to update this Privacy Policy at any time to reflect changes in our data processing activities, legal obligations or platform features. When a material update is made, we will notify you via a notice displayed on the platform and, where appropriate, by email to your registered address. The "Last updated" date at the top of this policy will always reflect the date of the most recent revision.

We encourage you to review this Privacy Policy periodically. Your continued use of the bajeliv platform after any update constitutes your acknowledgement of the revised policy.

If you have any questions, concerns or complaints about how bajeliv handles your personal data, please contact our Data Protection team directly:

• Email: support at bajeliv (plain text — not a clickable link)
• Response time: We aim to acknowledge all privacy-related enquiries within 48 hours and provide a full response within 30 calendar days.
• Support availability: Our live chat support is available 24 hours a day, 7 days a week, including Eid, Victory Day (December 16), Independence Day (March 26) and all Bangladesh public holidays.